A5. Unlimited India Calling its parent company
have been in Telecommunication business for over 12 years serving Global
customers in Middle East , Asia , Europe and North America. Since 1996
we have been only providing service to other companies who sell to consumers on
wholesale. This is first time the wholesale services are brought
directly to consumer because of its current volume in global market
enables Unlimited India Calling to offer such a an exceptional deal to all
consumers in USA , Canada ,Europe and Australia
A6. There are USF Telecommunication Taxes on the service as of now
for USA Customers only.
A7. Services are currently available from USA ,
CANADA ,Europe and Australia in majority of the cities please see the
coverage.
A8. You can not share the services it is available
only as per plans you signed for.
A9. You can not conduct business on these lines if
you signed up for a personal plan . If you like to use it for business
please signup for a business plan. If a caller is flagged for business
usage he or she can get there service terminated and banned lifetime from further use
of our services.
A10. It takes from maximum 3 working hours to
activate service . You will receive an email as soon as it is activated
along with a phone call if necessary in some instance notifying you that your service is active.
A11. We currently only accept Credit Card as a
form of payment . You have to pay by Visa, Master Card or Discover
only.
A12. There is no contract to sign the first 30 days
if you cancel then you only pay for days used divided by the monthly plan
cost . After first 30 days if you cancel then you will not be billed
further for the services from next month.
A13. This is a combination of Internet and
fiber optic connectivity making it very stable and high quality.
A14. We currently do not have any referral
incentives but visit our website often we plan to offer that soon.
A15. You can not change your authorized number
only in extreme cases we will allow you to change it but no more than 1 change
is allowed in 6 months.
A16. Billing for
services is done on AUTO CHARGE . We will bill the credit
card on file every month for
the plan. Your billing date is the same day you signed up
every month. We do not provide paper bill your credit card
statement is your bill from Unlimited India Calling.
A17. All services are billed in the
month in advance credit card that is failed and have to be
manually charged or updated will occur a $ 5.00 service fee to
cover our overheads.
A18 On all our minute plans minute
expiry every month when renewed.
A19. If you have cancelled and now you
want to restart then if such restart is under 30 days of
cancellation you will not pay the activation fees again
otherwise activation fee applies.
A20. We bill USA customer in US$
Canada customers in C$ Europe customers in Euro or
GBP and Australian customers in A$ and rest of the world
in US$
A21. Currently we do not provide
services via VOIP but will be from APRIL please check with us
then.
A22. Yes we provide calling to any
country from USA ,CANADA ,EUROPE and AUSTRALIA we will
soon have global calling plans on our site.
A23. Your service can be canceled with out any cancelation fees.
The procedure to cancel is to call us or notify by Fax at
214-329-4044 at least 5
calendar days before renewal. Service cancelation
after that is automatically cancelled on next billing cycle
regardless of usage . This is due to automated settings in
our system.
A24. Desh Videsh plan is a service that works from USA -
CANADA to INDIA and from INDIA to USA or CANADA . The service is simple to
use there is no setup in India or in USA or Canada. When you signup
you will register 2 phones one in Videsh that is USA/ CANADA and one in Desh
that is INDIA you will also get 2 access numbers one for USA or Canada and
one for making calls from India. The service works from
USA/CANADA by calling the access number and then dialing the India number .
From India you need to have the registered phone open to make international
calls that is ISD calls . This is required only to dial the
access number there is no charge to you. Once you dial the
access number our system will authenticate you and then call you right back to
connect to your party in USA. When you get the call from our system
simply press 1 # from India to connect to the registered user in USA/CANADA.
The plan will cost nothing to callers from India and is included in the
unlimited service you purchased in USA.
